Medallion Necklace FAQ'S


    Medallion Necklace FAQ

    Medallion Necklace – Frequently Asked Questions

    How long will it take to receive my order? ▼
    Customised items: 3–5 business days to process.

    Estimated delivery time: 5–8 business days after dispatch.

    For more details, please review our Shipping Policy.
    Do you offer free shipping? ▼
    Yes, we offer free shipping on eligible orders. Shipping availability and conditions may vary depending on your location. Please refer to our Shipping Policy for full details.
    Where is Medallion Necklace located? ▼
    Medallion Necklace is an online jewelry brand serving customers worldwide. Our operations are managed through our registered business address in Canada.
    What if I receive a defective product? ▼
    If you receive a defective or damaged item, we will replace it at no additional cost. Please contact our support team and return the item within 30 days of delivery.
    Can I cancel my order after it’s placed? ▼
    Yes, you may cancel your order within 24 hours of purchase. Please email us at help@medallionnecklace.com as soon as possible.
    What is your return policy? ▼
    We offer a simple and hassle-free return process. Please visit our Refund Policy page for full terms and conditions.
    When will I receive my refund? ▼
    Refunds are processed after inspection and typically appear within 7 business days on your original payment method.
    How many days do I have to return a product? ▼
    You have 30 days from the date of delivery to return an item.
    How can I contact customer support? ▼
    Email: help@medallionnecklace.com

    Or submit a request through our Contact Form on the website.
    Do you ship internationally? ▼
    Yes, we offer international shipping. Delivery times vary by country.
    Do you have a physical store? ▼
    No, Medallion Necklace operates exclusively online.
    Can I place a bulk or wholesale order? ▼
    Yes, bulk and wholesale orders are available. Please contact customer support.
    How can I track my order? ▼
    You can track your order via the Track Your Order page on our website.