Medallion Necklace jewelry represents commitment to fine quality and outstanding value at affordable prices.We are dedicated to produce jewelry in precious metal and high-quality material.
925 Sterling Silver
All our Silver pieces are made of pure 925 sterling silver.
940 Premium Silver
It is tarnish-resistant, has a natural brightness and a lustrous shine beauty. Ideal for hypoallergenic as it has less copper on the surface and no nickel content.
Gold Plated
Our pieces are plated with 18k gold over 925 sterling silver ensuring our jewels have the highest quality.
Gold Vermeil
Vermeil is a high-quality, durable, affordable alternative to solid gold pieces.
Our Gold Vermeil pieces are 18k gold over 925 sterling silver with 5 times more coating than the usual gold plating process.
Solid Gold
Solid Gold jewelry are available in 10k and 14k, yellow or white gold.
*Note: All our jewelry are nickel free, excluding selected 14k white gold products.
**The metal descriptions above apply to all of our jewelry items (charms, pendant, chains, etc.).
After placing an order you will be given an order confirmation number. It will also be sent in an email with your order details.
Discount codes can be entered at checkout
*All discount codes exclude sale items and solid gold items unless stated otherwise.
A tracking number for your order will be emailed to you shortly after an order is ready. If you have received a tracking number, that means your package is in transit. We would be more than happy to confirm your order, just give us a email at custserv@medallionnecklace.com
Yes, if the order has not in production or shipped yet. If you need to make a change to your order, please contact us at support@medallionnecklace.com as soon as possible within 24 Hours. Changes are not possible after the order has shipped or production start.
No. Our pendants are sold as a set, paired with the proper width chain.
Yes , we do custom jewelry.
Currently we do not accept Bitcoin, Bitcoin Cash, DAI, Ethereum, Litecoin, or USD Coin. We will continue to add they become available to us.
Medallion Necklace ships worldwide excluding Brazil, Indonesia, Morocco and parts of Africa. Please see our shipping page to check rates.
International forwarding services: Medallion necklace is responsible for your package until it is marked delivered. If you experience any issues after your package has been marked delivered please contact the forwarding service.
*Duties and fees are the responsibility of the recipient.
Orders that are marked fraudulent by our payment processors will be automatically canceled. King Ice will never cancel a legitimate order without reaching out. If your order was canceled it's likely that we reached out and did not hear back. The most common cancelations are duplicate orders.
If you have any more questions give us email at support@medallionnecklace.com
We respect your privacy. We will never share, sell, or distribute your customer information. The only personal information any visitor is asked to provide on this website is the name and email address, which is only used by Medallion Necklace for order communication and offers.
Privacy policy can be found here
*You can unsubscribe from our emails at any time
Warranty information can be found here
Medallion Necklace provides a 7-day return policy on all products delivery based on the below criteria except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (support@medallionnecklace.com) and we will immediately issue a return address with detailed instruction. IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error.
The following terms must be met by you:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and submit a support ticket to Customer Care for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide the information required within the time period will be treated as an item received in good condition.
-A 30% restocking fee is charged on all refunds.
-All sales items are final.
Products can be exchanged only one time within the 30 days of purchase
-The products must be returned in new, resalable condition.
-You must include all packaging materials.
-You must pay for any return shipping expense. We recommend using standard shipping under the United States Postal Service to return the item due to our PO Box return location that only accepts USPS mail.
-Display the order # prominently on the outside of the box to avoid delays to your refund.
-Medallion Necklace will replace defective items up to 1times. If the replacement item is defective then Medallion Necklace requires that the item be sent back and we will refund your original order.
We Do not issue the refund if:
-Your order does not meet your expectation due to factors within your control (e.g. sending wrong product information to seller due to typo error, select the wrong font, choosing wrong size and metal color)
-Your order does not meet your expectation due to lightning and screen display
-Your order does not arrive due to factors within your control (providing the wrong recipient’s name, wrong address, etc)
-Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by the shipping company, delayed by a natural disaster, item not cleared by customs).
-All the non-quality problems of customized items are not refundable (Rough Handling Delicate Item upon receiving the parcel)
We are available 24/7 by email at support@medallionnecklace.com. Please wait 48-72 hours.
Medallion Necklace is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailbox, neighbor's or building manager/mail room, before contacting us. If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.
Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Some notes for cleaning jewelry:
1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water. Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.
2. Many websites recommend a baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well.
3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.
FREE Shipping in U.S. on orders $60 and above.
USA
Non-custom items:
Standard: 4 - 6 Business Days
Express: 3 Business Days
Custom-made items:
21 Working days + the shipping option customer choose.
INTERNATIONAL
Non-custom items:
Standard: 4 - 10 Business days (Possible delays due to Covid-19)
Custom-made items:
4-8 weeks + the shipping option customer choose.
Encryption:
Encryption is a process by which we use software to scramble sensitive information while it is in transit to Medallion Necklace.
Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.
How Does Encryption Work?
Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.
When you send personal information to www.medallionnecklace.com, you use medallionnecklace's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once medallion necklace receives your encrypted personal information, we use the private part of our key to decode it.
What Kind of Encryption Software Does Medallion Necklace Use?
Medallion necklace currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.
What Information Does Medallion Necklace Encrypt?
Medallion Necklace encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to email us at support@medallionnecklace.com
How Safe is Encryption Really?
Providing encrypted information online is as safe as doing it over the phone.