Return Policy
If you wish to cancel or modify your order, please send an email to support@medallionnecklace.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
RETURNS / EXCHANGES
Medallion Necklace provides a 7-day return policy on all products delivery based on the below criteria except special order items. If any reason you are not satisfied with your purchase, simple notify us by e-mail (support@medallionnecklace.com) and we will immediately issue a return address with detailed instruction.
IMPORTANT: All sales items are final and cannot be returned. Shipping and handling charges paid initially will be deducted from the purchase price, unless the return is due to our error.
The following terms must be met by you:
If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and submit a support ticket to Customer Care for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide the information required within the time period will be treated as an item received in good condition.
-A 30% restocking fee is charged on all refunds.
-All sales items are final. Products can be exchanged only one time within the 30 days of purchase -The products must be returned in new, resalable condition. -You must include all packaging materials.
-You must pay for any return shipping expense. We recommend using standard shipping under the United States Postal Service to return the item due to our PO Box return location that only accepts USPS mail.
-Display the order # prominently on the outside of the box to avoid delays to your refund. -Medallion Necklace will replace defective items up to 1times. If the replacement item is defective then Medallion Necklace requires that the item be sent back and we will refund your original order.
We Do not issue the refund if:
-Your order does not meet your expectation due to factors within your control (e.g. sending wrong product information to seller due to type error, select the wrong font, choosing wrong size and metal color)
-Your order does not meet your expectation due to lightning and screen display -Your order does not arrive due to factors within your control (providing the wrong recipient’s name, wrong address, etc)
-Your order does not arrive due to exceptional circumstances outside our control (e.g. order delayed by the shipping company, delayed by a natural disaster, item not cleared by customs). -All the non-quality problems of customized items are not refundable (Rough Handling Delicate Item upon receiving the parcel)